Specialists in basement & cellar waterproofing in London, Essex, Kent, Norfolk & Hertfordshire Click here to contact us now

Customer Comments

Here a just a few of the many comments that we receive from customers:

“Bent over backwards to help me”

“We were working on a domestic basement that required waterproofing. I contacted John Newton technical and asked for them to recommend approved contractors.

Anthony was the third contractor to visit site and provided us with not only a quotation but support / encouragement as this type of work was new to our company. I soon realised that the two previous contractors had actually given bad suggestions for solutions, as pointed out by Anthony. I used google and found Anthony was in fact correct.

I phoned Anthony the next day and asked if we would carry out the work, but also asked him to help my company learn / develop. He said straight away with no hesitation that he would. It’s been 6 months now, he has been answering at least 5 questions from me a week via text message / phone calls.

An absolute gentleman, bent over backwards to help me. I feel very lucky to have AP Gooch as one of my trusted contractors.”

“I’m delighted with the result”

This is just to say a massive ‘thank you’ to you and your excellent team. I’m delighted with the result, and your guys worked with immense care and consideration.

Nick Gray

“The job was done quickly and efficiently”

This is just to say thank you to you and your fantastic team who waterproofed our cellar rooms. The people who did the work were very helpful, polite and accommodating. They arrived early as we requested and we were able to leave them as they worked. The job was done quickly and efficiently leaving a good result which we are very happy with.

“You couldn’t have made it any easier for me”

Can you please pass on my gratitude to those who attended the property and carried out the work. I am very grateful for the work and service from your whole team and my experience working with AP Gooch, from my first conversation with Adam Vickers onwards has been a very enjoyable one. You couldn’t have made it any easier for me.


“The standard of workmanship was second to none”

Work was carried out by AP Gooch building company on our house after we moved back to the UK from overseas. We were extremely happy with the efficient service and level of professionalism shown by all the workmen involved and the standard of workmanship was second to none. We would not hesitate to recommend this company to anyone. AP Gooch are a company that you can trust.

N Cederwell

“Helpful and very efficient”

A.P. Gooch installed the Newton System of damp proofing in my home and also undertook some more general building work. I found them to be helpful and very efficient. If I were to need any building work in the future then I would certainly use them again.

Professor A.E. Robins

“How wonderful the guys were”

I would just like to mention how wonderful the guys were that worked here and it would be my absolute pleasure to pass on the company name to friends. AP Gooch really do do what it says on the box.

A very happy customer.

Sharon Hines

“Everything went superbly well”

From initial contact everything went superbly well. Tony understood our problem and suggested a very simple solution. Mark and Costa completed installation on time without causing major disruptions. They were a pleasure to have around and the final product not only was very effective but also visually was an improvement on what was already there. Thanks to everyone.


“Professionalism and quality”

Can I just thank AP Gooch for the work they did for my company in central London. I was impressed by the professionalism and quality of the works carried out. I would definitely use you again.

Penni Black Property Services LTD

“Honest, available and very professional”

I got several quotes for my basement tanking, however Anthony spent more time with me explaining solutions and trying to find the right one for me, than any of the other companies. From estimate to completion I found him honest, available and very professional. I would highly recommend the company.

S. Stansfield

“A minimum of mess, fuss or bother”

Thanks very much for the really excellent job that your company did on our basement. The standard of work is first class and was achieved with a minimum of mess, fuss or bother and I am delighted with the result.

I am confident that I now have a permanent dry and very usable area, instead of a dark, damp and deeply depressing space. A thoroughly professional piece of work.

Anthony Gordon

“Details fully explained at every stage”

A.P.Gooch, have carried out a complete waterproofing of my basement in Danbury using the Newton system. The work was professionally quoted, details fully explained at every stage, and carried out within the agreed time. I have no hesitation in recommending them.

Jeff Body

“5 star all round service”

AP Gooch are the most professional building company, I have had the pleasure to do work for me. Every single team member is efficient, willing to help at all times, cheerful and they cleaned my property every day after their task (as all builders should do). Everything ran on schedule with no mistakes. Recommend them very highly. 5 star all round service.

Carla Marasek

“Highly recommended”

I just wanted to let you know how pleased I am with the work you carried out on my coal hole. As you know, it was completely unusable before you started, the walls running with moisture and sometimes even with pools of water on the floor. The smell of damp used to penetrate through the house and the adjoining bathroom was always cold. Now, though, I have a wonderful dry usable storage room, which will make such a difference.

Your workmen protected all the floors and fittings before they started work and they did their best to minimize mess and disturbance. They explained what they were doing as they installed the pump and the membrane, and they completed all the work in the allotted time. On top of this, when I had a flat battery, they miraculously produced jump leads and started my car for me! I would happily recommend you and your firm to anyone considering a damp proofing project.

Jane Kilpatrick

“Cannot thank you enough”

We cannot thank you enough for the excellent service you provided in sorting out our urgent damp proofing problem.

Your advice was so reassuring in what seemed to us a disaster, and your prompt, efficient service meant that within a very short time, we had new equipment installed and working with no mess or fuss.

Since you have undertaken the regular servicing of our equipment, I have complete peace of mind that I will not have to worry about any further damp problems in our basement.

I would have no hesitation in recommending you to anyone with damp proofing work, as the professionalism, top service and value for money you offer is second to none.

Caroline Shear

“Professional and trustworthy team”

Now that the remedial work (at least your share of it) on my house has been completed I thought to let you know how satisfied I am with all aspects of it. The written quotation set out very clearly exactly what work was to be carried out and how much it would all cost and the additional bits which we hadn’t anticipated, such as new radiator valves and skirting board, were priced very reasonably.

It was important to me that everything be completed before the end of June so it was pleasing that you could start so soon after receiving the go ahead and complete the work within a reasonable time frame. On no occasion did your colleagues fail to turn up when expected and at least once they came a day earlier than anticipated!! It was apparent from your first visit that you have a professional and trustworthy team and I was more than happy to leave the house keys with them and let them get on with the work.

As you forewarned me the work created a bit of a mess but all the debris was removed as per your quotation and a number of little things which I asked to be put right were done so without quibble. I have had occasion to recommend the surveyor who carried out the damp inspection in my property and I wouldn’t hesitate to pass on the details of your company to anyone requiring similar remedial work.

Kind regards,
Jerzy Rosankiewicz

PS The difficulty of parking in my road has caused problems in the past when workmen have needed to get close to a property. One of my neighbours, who has a designated parking space and monitors any abuse, informed me that you and your colleagues were the most considerate lot that we have ever had!!

“Pleasant and informed process”

AP Gooch worked closely with my budget to do what was possible. The end result was very good, the workmen were really nice and it has been a pleasant and informed process from beginning to end. I would definitely recommend and wouldn’t hesitate to use them again myself.

Richard Balfe, Balfe’s Bikes